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CUSTOMER SERVICE

If you have any questions concerning your order, please contact Customer Service at (800) 821-1174 or via email at SplunkShop@halo.com. To expedite service, please have your sales order number ready.

HOW YOUR ORDER IS RECEIVED

When you submit an order, it is transmitted securely to our office in an encrypted format. For further information, please contact Customer Service at (800) 821-1174 or via email at SplunkShop@halo.com.

ACKNOWLEDGEMENT

When we receive your order, we will email you an order confirmation within 24 hours.

PRODUCTION TIME

Standard production is 3 to 4 weeks.

CHANGING OR CANCELING YOUR ORDER

To change or cancel an order, please contact Customer Service at (800) 821-1174 or via email at SplunkShop@halo.com immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request. A shipment notification will be emailed to you with the tracking information when your order has shipped.

PAYMENT

Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER.

RETURN POLICY

Please contact our Customer Service Team at (800) 821-1174 to advise them of your return request. A Customer Service Representative will review return options with you. All claims must be made within 30 days of receipt of goods and must include a copy of the original invoice or packing slip. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. The buyer will be responsible for the freight costs incurred on the return or exchange.

SHIPPING

If purchasing via credit card, standard domestic delivery is via UPS Ground with UPS's published rates being charged. All inventory orders will be shipped within 24-48 hours of order receipt. Please note that this does not include actual shipping time. Exceptions are possible in the event of a backorder.

RUSH ORDERS

Orders must be placed by 4:00 p.m. Central Time to ship the same day and will incur a Rush Charge as well as expedited freight charges. Please contact Customer Service at (800) 821-1174 or via email at SplunkShop@halo.com if rush service is required.